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Messages - CS

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1
Thank you for your inquiry.  The details on the safety standards and being a Class II medical device can be found on our website for more details
http://kingbrand.com/Quality-Home.php?REF=34PV524

The tingling you may or may not feel is your own stimulated blood flow.  The wrap uses electro magnetic energy to promote circulation right through the targeted area.  If the area has been lacking good blood flow or has been inflamed, you may feel a tingling sensation.  The feeling is from the added blood flow, not the wrap.  Some people feel it and others don't.  You will always feel a slight warming sensation.  That warming with vary depending on the level of inflammation and your own conditioned circulation to the affected area.  As you become more conditioned and inflammation reduced, the warming sensation will come down.

I hope this information helps.  Feel free to contact us with any further questions.

2
Thank you for your interest in King Brand.  Sorry to hear what you are dealing with.  It seems to be a very awkward area to treat. 

We would recommend the ColdCure and BFST Ankle wrap.  It is used most commonly for peroneal tendonitis and will go down the side of your foot.  If it doesn't quite reach all the way down, the wrap is maneuverable to flip around if you need to to reach the arch area.

http://kingbrand.com/Peroneal_Tendonitis_Treatment.php?REF=34PV461

All of our wraps are just sold with 1 wrap included.

If you have any further questions, please let us know.




3
Customer Feedback / Re: How To Submit Customer Feedback
« on: October 16, 2019, 08:16:08 AM »
Sorry, signature in what? Have you already sent us feedback?
Signatures are not required when submitting.
Please provide more details so I can assist your further.

4
Customer Feedback / Re: Achilles BFST
« on: April 30, 2019, 11:24:09 AM »
I am sorry you had an issue with your products on more than one occasion.  Please call our treatment advisors at 1-844-400-2525 to discuss this issue further at your earliest convenience.

I am glad to hear that it has given you some relief and routine use is key in seeing that.  The BFST is much more than a just heat and there is a lot more going on than compared to a heating pad.  The wrap uses electro magnetic energy with a penetrating wavelength technology to stimulate the blood flow deep within the tissues.  Much more effective than simply heating the surface of the skin.  This, in turn draws blood flow up to the surface, away from the tissues making the healing and recovery process that much longer.

You are right, nothing should go wrong with it and to have two issues is quite a rare occurrence.  This could be an issue of a strain, twisted wires, maybe it was stored and creased too hard or maybe there was a loose connection.  These are electrical components and even with pre-testing there can be the event of a failure.  We strive to gain as much information of any reported fault to improve upon the product in the future.

With your overall investment with King Brand, we do thank you for your loyalty in purchasing multiple products and again apologize for the issues with the BFST Achilles wrap. We hope you are getting results from any other products received.  We do appreciate you reaching out and providing feedback.  This is how product development happens and we welcome any further comments or feedback in the future.

5
General Discussion / Re: slight buzzing sound?
« on: April 27, 2019, 12:16:54 PM »
It is just the power and energy going through the wraps.  More noticeable in the larger, higher powered webs compared to the smaller units.

6
Treatment Questions / Using your BFST over clothing
« on: April 12, 2019, 11:49:10 AM »
We get this question often.  Depending on what area you are treating and where you are doing your treatment, it may not be convenient to place the BFST directly on the skin.

While it is best to treat on the the skin you can do it over clothing if necessary.  It will reduce the effectiveness minimally but it is better than skipping a treatment all together.  Ensure it is not over any thick material such as wool socks for example.  A thin cotton pair would be best.

Wish you all the best in your treatment and feel free to reach our directly to customer service with any questions you may have.

7
General Discussion / Re: slight buzzing sound?
« on: April 11, 2019, 02:05:39 PM »
Yes, the buzzing is normal in some of our energy webs.  Most common in the shoulder as it is a larger energy web as well as it is close to the ear so can be detected easier compared to our other wraps.

8
Upcoming Events / Re: Tape
« on: April 11, 2019, 02:02:45 PM »
The tape can be applied as often as needed.  When applied it can last for about 2 days.  Once it is removed, it is disposed of and cannot be reapplied.
Each roll comes with about 200" of tape.  This will last the average person about 15-20 applications depending on the area.

If you have any further questions, please let us know.

9
Treatment Questions / Using the BFST and ColdCure while staying active
« on: February 13, 2019, 11:48:54 AM »
While rest is the best option for recovery, some don't always have the option...or the want to stay still.  If you are continuing to stay active during your recovery from injury, incorporate your treatments around it.

Use BFST before.  This will help warm up the area internally and help prevent again over straining and be sure to get the ColdCure on after.  Inflammation acts like a barrier for good blood flow and if you put additional strain on the tissues, you need to reduce the inflammation to enable the blood to continuously get at the soft tissues to help heal and repair.

Don't forget to use KB Tape to support the area to help protect the tendons and ligaments from over extension.

Don't push yourself.  If what you are doing hurts, stop or modify.

If you have any questions about the use of the BFST and ColdCure when active, please contact our Customer Service Team toll free at 844-400-2525.

10
Questions & Answers About Our Company / Holiday Hours
« on: December 20, 2018, 02:16:34 PM »
Over the Christmas week King Brand will have reduced Customer Service hours. 

If you call and we do not answer, please leave a message and we will contact you as soon as the next agent is in.

Happy Holidays!

11
Questions & Answers About Our Company / Re: Can't find product on Amazon?
« on: December 13, 2018, 04:29:29 PM »
We have recently added our Knee Combo Kit including the BFST Knee Wrap, ColdCure Knee Wrap as well as 1 roll of the KB Support tape.  Everything you would need to get on the road to recovery.

12
General Discussion / Re: Debunking Common Plantar Fasciitis Myths
« on: November 13, 2018, 07:19:05 PM »
Hi DwightRi,

Thanks for your question.

The ColdCure would be your first method of treatment to help with managing pain from an injury. Our ColdCure products offer cold compression to bring down inflammation/swelling and pain, and can be used for as long as needed.

Once your pain has been reduced, the BFST will help promote healing your injury. The best time to use BFST would be first thing when you wake up in the morning and the second best time would be before you go to bed. We recommend doing 2-4 BFST treatments in a day.

If you will be doing any sort of physical activity, do a BFST treatment before the activity and then use the ColdCure after you are done your activity.

If you have any more questions, please contact us via email or call us at 1-844-400-2525.

Regards,
Jennifer

13
Questions & Answers About Our Company / Re: No AmEx?
« on: October 25, 2018, 11:52:42 AM »
Update: Placing orders directly through kingbrand.com you can pay with credit card (Visa or MasterCard) or through PayPal.  you can also select to pay by cheque or money order.

If you do not have a PayPal account and wish to pay with American Express or Discover, please call us directly to place the order and we can process the payment directly.

14
Questions & Answers About Our Company / Re: Can't find product on Amazon?
« on: October 25, 2018, 10:37:33 AM »
KB Support Tape is also available on Amazon

15
General Discussion / Staying active with a Bakers Cyst
« on: October 25, 2018, 10:36:35 AM »
We have the discussion with many of our customers on how can continue staying active while dealing with their injury.  We always recommend to rest and not to push it.  The last thing you would want to do is re-injure or further aggravate the knee.  Keeping the inflammation down behind the knee is the best way the stimulated blood flow will effectively heal the underlying issue causing the cyst.

For those who continue to stay active, what are some of the exercises or modifications on exercises you recommend?

Swimming? Yoga?

Let us know your thoughts.

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