I am 68 yrs old. I have had OsteoArthritis for many years. I'm sorry this is long!

I have been, on & off, a BlackJack Dealer at casinos since 2000. This last year, 2015, I had to take off for 2 surgeries! I put it off for a long time, & finally gave in, I had more pain than I could stand. One on my back, & the other Hip Replacement.

I took off for Medical leave, thinking I would be off for 2-4 months. The first surgery did not take care of the problem. 3 & a half months later I had the Hip Replacement. I have to admit that the surgery took care of the problem! Although I will never be the same again, movement wise etc.

Regardless, not realizing that Dealing was actually exercising my shoulders & arms. When I took off for what wind up being  almost a year without working.  Meanwhile I was using my arms/shoulders to support myself from the discomfort on the hip , to sit down, to get up etc.(before the surgeries). Now I'm almost healed from both of my surgeries, but my shoulders started to hurt a few months ago.

The Hip surgeons sent me to Physical Therapy for 2 months to see if that helped. I did get stronger!! I was exercising w/ the 'bands' & I went from 'Yellow, the easiest of them, to Red, to Green, to Blue!’ so it was obvious that I was getting stronger, but I kept hurting, some days worse than others.

Surgeon sent me to another Orthopedic doctor for that type of injury. I was X-Rayed & the Orthopedic doctor said that both of my Rotator Cuffs are damage. The Right RC is almost all gone. They will eventually do an MRI to see the specifics of the injuries.

Many years ago I have had an RC injury & exercising it to strengthen the muscles around it I recouped! He agreed to try to strengthen the muscles around it so this new Orthopedic doctor is 'sending me back to Physical Therapy!' but I'm hesitant because…….. I went on vacation for 2 weeks after going to the PT the Surgeon send me to, & I didn't exercised at all, and I noticed the pain eased a lot!! Then I found you by 'accident' (I know, there are no accidents/coincidences:-). And when I read in your web site that "I NEED TO REST SO THE INJURY WILL HEAL!!", I have to say I agree, because of what happened during my vacation.

So my QUESTION to you is. To start w/ your Products on my shoulders!! WHICH IS BETTER? HOT OR COLD!?! For some reason I tend to think is the hot!! that would be good for my injuries!!

What is your advice!?! And ALSO, does the same product work for both shoulders, or are they specific Right or Left!?

Another important QUESTION. I saw that you say you don’t take Health Insurance. However, there are Claim Forms that I can try to get my money back from my insurance, doing all the right steps to apply etc. 
So my QUESTION is:

DO YOU KNOW IF MEDICARE HAS EVER ‘ACCEPTED’ THESE FORMS AND ACTUALLY ‘PAYED’ SOMEONE THAT USED  YOUR PRODUCTS!?!
 
Not working for a year has drained all my savings, and there is not way I can afford your products! But I can try to see if the family can help me buy, at least one of the shoulder products.

Thank you for your time, I apologize this is so long! Sincerely, Connie Cala