I am wondering why on your website you advertise your shipping as Express?  I place an order 6 days ago, I live in Missoula which is approximately 8 hours East from your initial shipping location.  From there it went to Seattle where it sat for 3 days.  Then it was shipped to Billings which is approximately 4 hours East of Missoula.  If went right through (or over) Missoula to get to Billings, where it sat for 2 days (one of those being a Sunday).  I don't normally sit around watching my tracking updates, but I have been in a lot of pain and was expecting to be able to start using the product within 2 or 3 days of my order.  Either you paid for Express shipping and didn't receive it, or your website is misleading.