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Topics - CS

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Treatment Questions / Using your BFST over clothing
« on: April 12, 2019, 11:49:10 AM »
We get this question often.  Depending on what area you are treating and where you are doing your treatment, it may not be convenient to place the BFST directly on the skin.

While it is best to treat on the the skin you can do it over clothing if necessary.  It will reduce the effectiveness minimally but it is better than skipping a treatment all together.  Ensure it is not over any thick material such as wool socks for example.  A thin cotton pair would be best.

Wish you all the best in your treatment and feel free to reach our directly to customer service with any questions you may have.

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Treatment Questions / Using the BFST and ColdCure while staying active
« on: February 13, 2019, 11:48:54 AM »
While rest is the best option for recovery, some don't always have the option...or the want to stay still.  If you are continuing to stay active during your recovery from injury, incorporate your treatments around it.

Use BFST before.  This will help warm up the area internally and help prevent again over straining and be sure to get the ColdCure on after.  Inflammation acts like a barrier for good blood flow and if you put additional strain on the tissues, you need to reduce the inflammation to enable the blood to continuously get at the soft tissues to help heal and repair.

Don't forget to use KB Tape to support the area to help protect the tendons and ligaments from over extension.

Don't push yourself.  If what you are doing hurts, stop or modify.

If you have any questions about the use of the BFST and ColdCure when active, please contact our Customer Service Team toll free at 844-400-2525.

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Questions & Answers About Our Company / Holiday Hours
« on: December 20, 2018, 02:16:34 PM »
Over the Christmas week King Brand will have reduced Customer Service hours. 

If you call and we do not answer, please leave a message and we will contact you as soon as the next agent is in.

Happy Holidays!

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General Discussion / Staying active with a Bakers Cyst
« on: October 25, 2018, 10:36:35 AM »
We have the discussion with many of our customers on how can continue staying active while dealing with their injury.  We always recommend to rest and not to push it.  The last thing you would want to do is re-injure or further aggravate the knee.  Keeping the inflammation down behind the knee is the best way the stimulated blood flow will effectively heal the underlying issue causing the cyst.

For those who continue to stay active, what are some of the exercises or modifications on exercises you recommend?

Swimming? Yoga?

Let us know your thoughts.

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Upcoming Events / Where are you from??
« on: November 25, 2013, 10:03:24 AM »
We would love some feedback from our customers and visitors for our upcoming shows!

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Upcoming Events / Rock and Roll Marathon Series - Las Vegas!
« on: September 27, 2013, 02:53:12 PM »
We will be attending and selling at the Rock and Roll Marathon Series, in Las Vegas November 15th and 16th, 2013. Come by and say hello, check out some product and ask all the questions you have!

Look out for our bright orange 'tent' - Our Customer Service Team look forward to meeting you & will be only too happy to discuss which of our products are best suited to your ailment or injury. We'll have plenty of stock with us, so you'll be able to purchase the wrap you need & start your treatments immediately!


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Upcoming Events / Ironman, Louisville - Kentucky
« on: July 24, 2013, 05:03:30 PM »
We'll be at the Ironman Expo from 9am to 5pm on Thursday 22nd August through Saturday 24th August 2013 (before the Ironman Triathlon kicks off on Sunday 25th August 2013). Come join us in Louisville, Kentucky to try out our ColdCure and BFST products.

Look out for our bright orange 'tent' - Our Customer Service Team look forward to meeting you & will be only too happy to discuss which of our products are best suited to your ailment or injury. We'll have plenty of stock with us, so you'll be able to purchase the wrap you need & start your treatments immediately!

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Product Warranty & Returns / Warranty
« on: May 14, 2013, 04:46:41 PM »
Our products come with a year's defects warranty.

After discussion with a Customer Service Representative to ascertain the nature of the fault, the defective component will be replaced free of charge and will also be shipped out at no cost, by regular mail.

On a case by case basis, we may request that the faulty component be returned to us for further testing and quality control.

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Product Warranty & Returns / Returns
« on: May 13, 2013, 05:02:20 PM »
For returns information, please visit http://www.kingbrand.com/ContactUs-Home.php

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Customer Feedback / How To Submit Customer Feedback
« on: May 12, 2013, 06:21:47 PM »
Thanks for being interested in submitting your feedback. This is always very helpful to us - it drives us to further improve the customer service experience we provide and enables us to continually develop and enhance our product offering - but.... most and foremost..... it helps people who have yet to try our products!  Just like you did, they want to know whether our ColdCure products can really help alleviate pain and take down their inflammation and swelling. They also want to kick-start their healing process and speed up their recovery time. You can help, by telling them what you purchased and the results you obtained!

Once you log your feedback, we will verify who you are and confirm that the product(s) you mention in your feedback are what you actually purchased. The FDA and Health Canada also require by law that all testimonials are traceable to their source to prevent false claims.  This provides readers with the reassurance that you have independent, unbiased feedback based on real experiences. Unlike with Ebay and Amazon and other shopper sites that are full of fake posts by sellers and their competitors it is illegal to make a false review here.

We look forward to reading your comments and thanks again for taking the time to provide this valuable information to others!

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