Kingbrand Forum

Customer Support => Product Warranty & Returns => Topic started by: CS on May 14, 2013, 04:46:41 PM

Title: Warranty
Post by: CS on May 14, 2013, 04:46:41 PM

Our products come with a year's defects warranty.

After discussion with a Customer Service Representative to ascertain the nature of the fault, the defective component will be replaced free of charge and will also be shipped out at no cost, by regular mail.

On a case by case basis, we may request that the faulty component be returned to us for further testing and quality control.

Title: Re: Warranty
Post by: eightthirty on June 14, 2013, 09:04:35 PM

Great policy!

Title: Re: Warranty
Post by: Scott on September 20, 2015, 10:33:06 PM

The power supply no longer works. I bought it more than one year ago. How can I get a replacement?

Title: Re: Warranty
Post by: Ashley on September 20, 2015, 10:46:54 PM

Scott,
I am sorry your power supply no longer works.  Please contact our customer service department either by email at service@kingbrand.com or directly at 1-844-400-2525. Our hours are listed on the contact us page.  One of our advisers would be happy to assist you with this issue.  If it is past your one year warranty, we do sell replacement components in relation to original orders.