Kingbrand Forum

Customer Support => Questions & Answers About Our Products => Topic started by: Chucky on June 24, 2018, 01:26:30 PM

Title: Replacement pad for top shoulder bfst
Post by: Chucky on June 24, 2018, 01:26:30 PM
Can I get a replacement bfst pad for my top shoulder wrap? There is no option for that on your ordering website.
One of the wires has broken on mine. The wrap is still good but the pad does not work .
Title: Re: Replacement pad for top shoulder bfst
Post by: Tobias on June 24, 2018, 03:22:43 PM
Good afternoon,

We would need to look into your order and review warranty options.

You can reach us directly at 1-844-400-2525 or you can email us at service@kingbrand.com

Regards,

Tobias
Title: Re: Replacement pad for top shoulder bfst
Post by: Chucky on June 24, 2018, 05:10:15 PM
The order is long past warranty,  purchased in 2016,  I will call to discuss  but I conclude from your response that I will have to purchase a new one. Please confirm or refute my conclusion with your reply.
Title: Re: Replacement pad for top shoulder bfst
Post by: Sandra on June 24, 2018, 05:17:50 PM
The order is long past warranty,  purchased in 2016,  I will call to discuss  but I conclude from your response that I will have to purchase a new one. Please confirm or refute my conclusion with your reply.

If you purchased the original bfst, later in the year (around December), you may still be within the service life of this product. Otherwise, you would have to purchase a new one. Any of our agents would be happy to help you place an order and we can also offer you a discount on shipping.