This company has provided the BEST CUSTOMER SERVICE I've ever experienced. After my item arrived, they called me to follow up and ensure that I had received my package, and that the products were working for me. I got the sense that they really care about their customers and want to know how the products are achieving the desired effect. In my case, I benefited quite alot from using the hot and cold wraps for tendonitis. At one point, the heating element in my elbow wrap had stopped working, and when I called to see if it was still under warranty, the lady I spoke with couldn't have been nicer or more patient with me as we tried several things to determine what might be causing the issue. Once she determined what the problem was, she told me that they would ship me a replacement heating pad. I received another one right away. They apologized for any inconvenience, were so helpful, and again, were concerned about my condition, and how I was faring. I cannot say enough good things about this company, and how they treat their customers. I will gladly buy from them again, should the need arise. Other companies should follow their business model when it comes to customer service. King Brand representatives answer the phone; what a rarity that is these days, and they take the time to call you! I've found them to be friendly, genuine and, if this is the business norm in Canada, I just might be moving north one of these days!
*Customers reference to hot/heating pad is the BFST
Rena StephensBFST Elbow|ColdCure ElbowMay 02, 2014