I want to tell the story of an injury to my achilles tendon, that after 14 weeks of ice, heat, rest, stretching, and ibuprofen; still wasn't even hinting that it was healing. I saw your achilles wrap device while strolling through the internet, looking for an aid, ordered the wrap, and waited for this "miracle device" to arrive. 5 days later, it arrives, I speed home, slap it on my ankle, and turn it up to notch #3, totally dismissing the recommended slow migration process, and instantly am totally disappointed! No pulsation, no burning heat, no vibration, no noise, no NOTHING!
I call customer service, and the rep has me try a few things to make sure that the device is working properly, and she explained to me that all of the things that I was waiting for the device to do, weren't going to happen; sure, I might feel SOME heat, but everything else was not a function that this device does. She asked me if I would like her to send me another one, and I told her, "no, if this is a working the way it was designed to do, I will just keep it, and give it a chance". Boy, am I glad I did. 4 -20min treatments each day, for 5 days, and my achilles felt at about 70%. 5 days after that, and now at this present time (3 weeks), my achilles is at 90%, no swelling, and now I am working on its strength endurance. This device, in it's own, quiet as a mouse way, has this 60yr old achilles feeling young, energetic, and spry again. In about 2 more months of strength training, I Invision all of my explosion being back, and basketball, jogging and tennis will be just around the corner.
Thanks guys for the vote of confidence, your faith in your product, your wonderful and professional customer service, and last, but not least, your INCREDIBLE device!!!
AMAZING. AMAZING. AMAZING.
Best of everything to your company and your customers!
Coach Scot Smith Sr.
Scot SmithBFST AnkleAug 28, 2020